Frequently Asked Questions

Everything you need to know about your Baan Velgen shopping experience.

How long does shipping normally take?

Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days, depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different collections.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer support team.

Are your products ethically sourced?

Yes, Baan Velgen is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly materials.